To ensure the safety of your funds, buying products manufactured by the company «Age of Craft», we are always ready to be cooperative in case a particular product, for some reason, does not fit you, or is defective.
Upon customer request, we are ready to pay a refund or exchange defective item for the one that will meet the conditions previously agreed production start.
To get refund or exchange, one needs to comply with the following conditions:
- if the product does not fit in terms of size, does not meet the conditions specified before production start or if a defect is found, the customer has to file a request in written form (in any convenient way) describing the problem and attach photographs proving the fact of non-fitment or defect within 14 calendar days;
- in case of a refund or exchange, the product should be returned in the condition it was received (it shouldn’t be used);
- give information concerning the company providing the service of product delivery.
If you want to apply for return or exchange and meet the conditions above, please feel free to fill in the form.