Returns and exchanges
To ensure the safety of your funds, buying products manufactured by the company «Age of Craft», we are always ready to be cooperative in case a particular product, for some reason, does not fit you, or is defective.
Upon customer request, we are ready to pay a refund or exchange defective item for the one that will meet the conditions previously agreed production start.
To get refund or exchange, one needs to comply with the following conditions:
if the product does not fit in terms of size, does not meet the conditions specified before production start or if a defect is found, the customer has to file a request in written form (in any convenient way) describing the problem and attach photographs proving the fact of non-fitment or defect within 14 calendar days;
in case of a refund or exchange, the product should be returned in the condition it was received (it shouldn’t be used);
give information concerning the company providing the service of product delivery.
Please complete the form below to request an RMA number.